Terms and Conditions
Effective Date: October 28, 2026
Last Updated: October 28, 2026
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Rooh Therapy website, located at https://roohtherapy.ca (the “Website”).
The Website is owned and operated by Rooh Therapy, a clinical counselling practice operated by Kudret Sekhon, Registered Clinical Counsellor (RCC), in British Columbia, Canada.
By accessing or using this Website, you agree to these Terms. If you do not agree with these Terms, please discontinue use of the Website.
These Terms apply to your use of the Website and do not replace any separate informed consent forms, counselling agreements, privacy notices, or other agreements that may apply when you receive counselling services.
2. Website Purpose and Information Disclaimer
The Website provides general information about Rooh Therapy, its counselling services, and ways to contact the practice.
The content on this Website is intended for general informational and educational purposes only. It is not intended to provide medical advice, psychological diagnosis, treatment recommendations, or individualized mental health guidance.
Reading information on this Website, contacting Rooh Therapy, or using any resources provided here does not establish a therapist-client relationship. A counselling relationship is established only after the appropriate arrangements, assessments, and consent processes have been completed.
Although we make reasonable efforts to keep the information on this Website accurate and current, we do not guarantee that all information is complete, accurate, or up to date.
3. No Emergency or Crisis Services
Rooh Therapy's Website is not intended for emergency or crisis support.
Do not use this Website, its contact forms, or email to request urgent mental health assistance. Messages may not be monitored continuously, and response times are not guaranteed.
If you are experiencing an emergency or believe you or someone else is in immediate danger, call 911 or go to the nearest emergency department.
In Canada, you can call or text 988 for suicide crisis support.
4. Counselling Services and Appointments
Rooh Therapy provides clinical counselling services subject to availability, professional scope, suitability, and the terms agreed upon between the client and the practice.
Appointment bookings, scheduling, intake forms, and related client information are managed through Jane App, our third-party practice management platform.
By using Jane App to book or manage appointments, you may also be subject to Jane App's applicable terms, privacy policy, and other platform requirements.
Booking an appointment through Jane App does not, by itself, guarantee that counselling services will be provided. Any applicable intake, consent, assessment, and service arrangements must be completed.
Appointment cancellations, rescheduling, fees, missed appointments, and other service-specific conditions are governed by the policies communicated to clients during the booking or counselling process.
For questions about appointments or services, please contact contact@roohtherapy.ca.
5. No Guarantee of Results
Counselling is a collaborative process, and outcomes vary depending on individual circumstances, needs, goals, and other factors.
Rooh Therapy does not guarantee specific therapeutic outcomes, improvements, or results from counselling services or from information provided on this Website.
Information about counselling approaches or services is not a promise that a particular treatment will be appropriate for every individual.
6. Intellectual Property
Unless otherwise stated, the content published on this Website is owned by or used with permission by Rooh Therapy and its content creators.
This includes, but is not limited to, text, branding, logos, graphics, photographs, illustrations, documents, downloadable materials, page designs, and other Website content.
You may access and use this content for personal, non-commercial purposes. You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without prior written permission, except where permitted by law.
Nothing in these Terms transfers ownership of intellectual property to you.
7. Acceptable Use
You agree to use this Website lawfully and respectfully. You must not:
Use the Website for any unlawful, fraudulent, or harmful purpose.
Attempt to gain unauthorized access to the Website, its systems, or related accounts.
Interfere with the Website's security, functionality, or availability.
Introduce malicious software, harmful code, or other disruptive material.
Copy, scrape, or use Website content in a manner that infringes intellectual property rights or violates applicable law.
We reserve the right to take reasonable steps to protect the Website and its users from misuse, subject to applicable law.
8. Third-Party Websites and Services
This Website may contain links to third-party websites, services, or platforms, including Jane App and external informational resources.
These third-party services are not necessarily owned, operated, or controlled by Rooh Therapy. We are not responsible for their content, availability, privacy practices, security, or terms of use.
Your use of third-party websites and services is subject to their respective terms and policies. We encourage you to review those terms before using the services or providing personal information.
The inclusion of a link does not necessarily constitute an endorsement of the third party or its services.
9. Privacy
Your use of this Website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and protected.
You can review the Privacy Policy at https://roohtherapy.ca/privacy-policy.
Appointment scheduling and the submission of sensitive client information are handled through Jane App. Please do not submit confidential clinical information through general Website contact forms or unsecured email.
Although we take reasonable steps to protect information within our control, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Limitation of Liability
To the extent permitted by applicable law, Rooh Therapy and Kudret Sekhon will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, this Website.
This includes losses arising from reliance on Website content, temporary interruptions, technical errors, third-party websites, or unauthorized access to information beyond our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law. These Terms do not waive or limit any rights or remedies that cannot legally be waived or limited.
This section relates to the use of the Website and does not replace the separate terms, professional obligations, or legal requirements applicable to counselling services.
11. Indemnity
To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful use of the Website or your material violation of these Terms.
Nothing in this section requires you to indemnify Rooh Therapy for its own negligence, misconduct, breach of professional obligations, or other liability where such an obligation would be prohibited by law.
12. Applicable Law
These Terms and your use of the Website are governed by the laws of the Province of British Columbia and the applicable laws of Canada.
Any disputes concerning these Terms will be addressed in accordance with applicable law.
13. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be limited or removed to the extent necessary.
The remaining provisions will continue in effect to the extent they remain valid and enforceable.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Website, services, business practices, or legal obligations.
The revised Terms will be posted on this page with an updated “Last Updated” date. Your continued use of the Website after revised Terms are posted indicates your acceptance of the updated Terms, to the extent permitted by applicable law.
We encourage you to review this page periodically.
15. Contact Information
If you have questions or concerns about these Terms and Conditions, please contact:
Rooh Therapy
Kudret Sekhon, Registered Clinical Counsellor (RCC)
Email: contact@roohtherapy.ca
Website: https://roohtherapy.ca
Contact Page: https://roohtherapy.ca/contact
We appreciate your interest in Rooh Therapy and thank you for visiting our Website.