Privacy Policy
Rooh Therapy
Effective Date: October 28, 2026
Last Updated: October 28, 2026
1. Introduction
Rooh Therapy (“we,” “us,” or “our”) is a clinical counselling practice operated by Kudret Sekhon, Registered Clinical Counsellor (RCC), in British Columbia, Canada.
We are committed to protecting the privacy, confidentiality, and security of personal information entrusted to us. This Privacy Policy explains how personal information may be collected, used, stored, and disclosed when you visit our website at https://roohtherapy.ca or interact with our practice.
Rooh Therapy handles personal information in accordance with applicable privacy legislation, including British Columbia's Personal Information Protection Act (PIPA), and applicable professional and legal obligations.
This policy applies to our public website and general inquiries. Information collected and maintained in connection with counselling services is also subject to applicable professional confidentiality requirements and the privacy practices described below.
2. Who Is Responsible for Your Personal Information?
Practice: Rooh Therapy
Practice Owner and Privacy Officer: Kudret Sekhon, RCC
Email: contact@roohtherapy.ca
Website: https://roohtherapy.ca
Kudret Sekhon is responsible for overseeing the collection, use, protection, and management of personal information by Rooh Therapy.
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the email address above.
3. Personal Information We Collect
The type of personal information we collect depends on how you interact with Rooh Therapy.
A. Information Submitted Through Our Website
If you contact us through our website, we may collect information such as:
Your name
Your email address
Your telephone number, if provided
The contents of your message
Any other information you voluntarily provide
Please avoid including sensitive personal information, detailed mental health information, counselling history, or other confidential clinical details in website contact forms or general email correspondence.
B. Appointment and Counselling Information
Rooh Therapy uses Jane App to manage appointment bookings and the collection and management of information related to counselling services.
Clients may be asked to provide information through Jane App, including:
Contact and identifying information
Appointment and scheduling details
Intake forms and information relevant to counselling
Personal, family, relationship, mental health, and health-related information relevant to treatment
Counselling notes and other clinical records
Payment, billing, or insurance-related information, where applicable
The information collected depends on the services provided and the forms and settings used by the practice.
Clients should use Jane App, rather than the website's general contact form, to submit sensitive information required for counselling services.
C. Automatically Collected Website Information
When you visit our website, certain technical information may be collected automatically by Squarespace or other service providers, depending on our website configuration. This may include:
Internet Protocol (IP) address
Browser type and device information
Pages visited and time spent on the website
Referring website or general browsing activity
Cookies and similar technologies
This information may be used to operate, secure, maintain, and improve the website.
4. How We Use Personal Information
We may use personal information for purposes including:
Responding to inquiries and requests
Providing information about our counselling services
Scheduling, managing, and confirming appointments
Providing counselling and maintaining appropriate clinical records
Communicating with clients about appointments and services
Processing payments and handling billing or insurance-related matters, where applicable
Meeting legal, regulatory, professional, and record-keeping obligations
Maintaining website functionality and security
Improving our services and website, where appropriate
Protecting against fraud, misuse, or security incidents
We will not use personal information for purposes unrelated to those for which it was collected unless permitted or required by law or otherwise authorized by you.
5. Consent
By providing personal information to Rooh Therapy, you consent to its collection, use, and disclosure for the purposes described in this Privacy Policy, subject to applicable law.
Where required, we will seek your consent before collecting, using, or disclosing personal information for additional purposes.
You may withdraw consent where permitted by law. However, withdrawing consent may affect our ability to respond to your inquiry or provide counselling services. Certain information may still need to be retained or disclosed to meet legal, regulatory, or professional obligations.
Consent to the collection, use, and disclosure of clinical information may also be addressed through counselling intake documents, consent forms, or other practice-specific documentation.
6. Appointment Bookings and Jane App
Rooh Therapy uses Jane App to manage appointment scheduling and information related to counselling services.
Appointment bookings, intake forms, and the submission of sensitive client information should be completed through Jane App using the booking or client portal links provided by the practice.
Jane App may process personal information on behalf of Rooh Therapy to provide its services. Its handling of information is subject to its applicable privacy practices, contractual arrangements, and security measures.
For more information about Jane App's handling of personal information, please consult Jane App's current privacy policy and terms of service through its official website.
Although we use Jane App to manage client information, no electronic system can guarantee absolute security. We take reasonable steps to protect personal information within our control.
7. Website Hosting and Third-Party Service Providers
Our website is hosted by Squarespace. Squarespace may process technical information and other personal information as necessary to host, maintain, and secure the website.
Depending on the services and settings we use, other third-party providers may also process limited personal information in connection with website functionality, email communications, payments, billing, analytics, or security.
These providers may process information in accordance with their own privacy policies and contractual obligations. Some providers may store or process information outside British Columbia or Canada, where it may be subject to the laws of those jurisdictions.
We take reasonable steps to use service providers appropriately and to protect personal information entrusted to us.
We encourage you to review the privacy policies of third-party services when using their platforms.
8. Disclosure of Personal Information
Rooh Therapy does not sell personal information.
We may disclose personal information in limited circumstances, including:
To service providers, such as Jane App or Squarespace, where necessary to operate our practice or website
With your consent or at your direction
When required or authorized by applicable law
When necessary to comply with a court order or other lawful requirement
When disclosure is otherwise permitted or required by law, including applicable legal or professional obligations
We do not disclose confidential counselling information simply because someone requests it. Any disclosure of clinical information is subject to applicable confidentiality requirements and legal obligations.
9. Confidentiality of Counselling Information
Confidentiality is an important part of the counselling relationship. Rooh Therapy takes reasonable steps to protect the confidentiality of client information and clinical records.
However, confidentiality is not absolute. Information may need to be disclosed in circumstances permitted or required by law or applicable professional obligations. Depending on the circumstances, these may include:
Situations involving a legal duty to report
Court orders or other binding legal requirements
Circumstances involving a serious and imminent risk of harm, where disclosure is legally permitted or required
Other exceptions established by applicable law or professional obligations
The specific circumstances and requirements depend on the facts of the situation and applicable law. The limits of confidentiality will also be explained through the counselling consent process.
10. Cookies and Website Analytics
Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website usage, and improve performance.
The use of analytics or advertising technologies depends on the services and settings enabled on our website.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.
If analytics, advertising, or other tracking technologies are enabled, information may be processed by the relevant third-party providers in accordance with their privacy policies.
11. External Websites and Links
Our website may contain links to external websites, including Jane App and other third-party resources.
Once you leave our website or access a third-party platform, the privacy practices of that service may apply. Rooh Therapy is not responsible for the privacy practices, security, or content of websites and services that we do not operate.
We encourage you to review the privacy policies of external websites before submitting personal information.
12. Storage and Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, regulatory, professional, and record-keeping requirements.
Clinical records may be subject to retention requirements that differ from those applicable to general website inquiries. The retention period will depend on the type of information, the circumstances of the counselling relationship, and applicable professional and legal obligations.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, where appropriate and permitted by law.
Information held by third-party service providers may also be subject to their retention, backup, and deletion practices.
13. Security of Personal Information
We take reasonable administrative, technical, and physical measures to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.
These measures may include using appropriate service providers, limiting access to personal information, maintaining account security, and using secure systems to manage client information.
However, no website, email transmission, or electronic storage system is completely secure. We cannot guarantee absolute security of information transmitted electronically.
For this reason, please avoid sending sensitive counselling or health information through general website contact forms or unsecured email. Use the designated Jane App platform for sensitive client information.
14. Your Privacy Rights
Subject to applicable law and any relevant exceptions, you may have the right to:
Request access to personal information we hold about you
Request corrections to inaccurate or incomplete personal information
Ask questions about how your personal information is collected, used, or disclosed
Withdraw consent where withdrawal is permitted by law
Raise concerns or submit a complaint about our privacy practices
To make a privacy-related request, please contact:
Kudret Sekhon, Privacy Officer
Email: contact@roohtherapy.ca
We may need to verify your identity before responding to a request. Some requests may be limited by legal, regulatory, professional, or confidentiality obligations.
If your request concerns information held directly by Jane App or another third-party provider, we may direct you to the appropriate process for that provider while assisting where reasonably possible.
15. Children's Privacy
Rooh Therapy does not knowingly collect personal information from children through the public website except where appropriate and lawful in the circumstances.
If counselling services are offered to a minor, the collection, use, and disclosure of their personal information will be handled in accordance with applicable privacy legislation, consent requirements, professional obligations, and the circumstances of the counselling relationship.
If you believe personal information has been submitted through our website inappropriately, please contact us.
16. Marketing and Communications
Rooh Therapy may respond to inquiries and send communications reasonably related to a request or counselling service.
We will not use personal information for unrelated marketing purposes without appropriate consent where required by law. You may ask us to stop sending non-essential communications at any time.
We do not sell personal information to advertisers or other third parties.
17. Privacy Complaints
If you have concerns about how Rooh Therapy handles your personal information, please contact our Privacy Officer at contact@roohtherapy.ca. We will review your concern and respond within a reasonable period.
If your concern remains unresolved, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC), which oversees private-sector privacy matters under British Columbia's Personal Information Protection Act.
Website: https://www.oipc.bc.ca/
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, services, or legal obligations.
The updated version will be posted on our website with a revised “Last Updated” date. We encourage you to review this page periodically.
19. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Rooh Therapy
Attention: Kudret Sekhon, RCC, Privacy Officer
Email: contact@roohtherapy.ca
Website: https://roohtherapy.ca
We appreciate the trust you place in Rooh Therapy and are committed to treating your personal information with care, respect, and confidentiality.